Question 1

Do you pay FICA taxes and unemployment on your caregivers or am I expected to do that?

Accepted Answer

Yes, StayKare takes care of all taxes and unemployment.

Question 2

Do you provide workman’s comp for your caregivers?

Accepted Answer

No, we do not and in the State of Texas we are not required to do so.

Question 3

Do you charge a different rate for holidays?

Accepted Answer

On Easter, Thanksgiving, and Christmas the rate is time and a half. All other holidays are at regular rate.

Question 4

Do I pay the caregiver directly?

Accepted Answer

No, you do not. We have a payroll department that takes care of all payroll.

Question 5

Is the pay-rate different if there is more than one (1) client in the home receiving care?

Accepted Answer

Yes, if there is more than one person in the home that has signed up for Personal Care Assistance or medicine reminders the pay-rate is different.

Question 6

How often do you bill?

Accepted Answer

Invoicing is done at the first of each month and some are invoiced bi-weekly.

Question 7

Do you mail out invoices or do you e-mail them?

Accepted Answer

We can do either. The client chooses how they want to be invoiced.

Question 8

What forms of payment do you accept?

Accepted Answer

You can pay on-line or by mailing a check.

Question 9

Is there an extra fee when the caregiver takes client to appointments or to run errands?

Accepted Answer

If the caregiver takes them in his/her own vehicle there is a fee for mileage to reimburse the caregiver for the use of their vehicle. If the client’s vehicle is used there is no extra fee.

Question 10

When caregiver does the grocery shopping for client how does he/she pay for it?

Accepted Answer

If the caregiver will be doing the shopping or getting take out for the client, then we recommend the client to get a Green Light card. They will be able to add money to this card at any time through on-line banking and will receive a text message telling them that the card has been used and how much was spent. It will also tell them where and at what time it was used.

Question 11

Is client responsible for paying for caregiver’s meal when going out to eat?

Accepted Answer

Yes, they are.

FAQs

Frequently asked questions